Shipping policy
β Order Cancellation
If you wish to cancel your order, please contact us as soon as possible after placing it.
Orders can be canceled within 12 hours of purchase.
After this period, orders are processed and cannot be canceled.
If your order has already been shipped, it can no longer be canceled.
However, you may still return the item after delivery in accordance with our Return & Refund Policy.
π¦ Shipping Method
Orders are typically shipped within 1β3 business days after processing.
We automatically select the most suitable shipping carrier based on your location to ensure the best delivery performance.
Customers cannot choose a specific shipping carrier at checkout.
β±οΈ Total Delivery Time
Total Delivery Time = Processing Time + Shipping Time
All delivery times are estimates based on real logistics data. Actual delivery may vary depending on external conditions.
DexenSpace ships worldwide.
βοΈ Processing Time
Standard processing time: 1β3 business days
During peak seasons or periods of high demand, processing may take slightly longer.
Once processed, your order will be shipped as soon as possible.
π Estimated Shipping Times
United States / Canada
Processing: 1β3 business days
Shipping: 6β20 business days
United Kingdom
Processing: 1β3 business days
Shipping: 4β8 business days
Australia / New Zealand
Processing: 1β3 business days
Shipping: 5β10 business days
Europe
Processing: 1β3 business days
Shipping: 5β10 business days
Other Countries
Processing: 1β3 business days
Shipping: 6β15 business days
π Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.
You can track your order by checking your shipping confirmation email and using the tracking number provided.
If you cannot find your tracking details, please contact us:
β οΈ Important Shipping Notes
Delivery times are estimates and are not guaranteed.
Delays may occur due to:
Customs clearance
Shipping carrier issues
High-demand periods
Weather conditions or other external factors
Some items may be shipped from regional stock locations or directly from our manufacturing partners. This allows us to offer better pricing and wider product availability, but may result in slight variations in delivery time.
Customers are responsible for any applicable customs duties, import taxes, or local fees.
π© Contact Us
If you have any questions about your order or shipping status, feel free to contact us: